TERMS & CONDITIONS
CUSTOMER CARE
At Signified Xpression, we believe exceptional customer care is just as important as the products we offer. Every item has been thoughtfully curated or designed with purpose, and we are committed to providing a shopping experience that reflects our values of quality, refinement and genuine service.
If you have any questions about our products, require assistance with your order or would like further information before making a purchase, we are always happy to help.
We aim to respond to all enquiries within 1–2 business days and will do our best to provide timely updates regarding your order.
Product Information
We take great care to ensure our product descriptions and images accurately represent each item. As many of our products are handcrafted, curated or photographed under different lighting conditions, slight variations in colour, finish or appearance may occur.
Orders
Once your order has been placed, you will receive an email confirmation. If you notice an error with your order, please contact us as soon as possible. While we will do our best to assist, we cannot guarantee changes can be made once an order has entered processing.
Shipping
Orders are processed within our advertised processing timeframe. Delivery times may vary depending on your location and the shipping provider. Tracking information will be provided where applicable.
Returns & Australian Consumer Law
We want you to love your purchase. If you believe your item is faulty, damaged or not as described, please contact us as soon as possible.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
For change of mind purchases, please refer to our Returns Policy.
Thank you for supporting Signified Xpression.
Every order means the world to us.
PRIVACY & SAFETY
Your privacy is important to us.
Signified Xpression is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Information We Collect
When you place an order or contact us, we may collect:
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Your name
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Postal and delivery address
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Email address
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Telephone number
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Order history
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Payment information (processed securely through our payment providers)
We do not store your credit card details.
How We Use Your Information
Your information is collected solely to:
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Process and fulfil your orders
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Communicate with you about your purchase
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Respond to enquiries
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Improve our products and services
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Send marketing communications if you have chosen to receive them
You may unsubscribe from marketing emails at any time.
Security
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. Secure payment gateways and encrypted technologies are used wherever possible.
Third-Party Services
We may use trusted third-party providers for payment processing, shipping and website analytics. These providers only receive the information necessary to perform their services.
Access to Your Information
You may request access to or correction of your personal information at any time by contacting us.
Your trust is important to us, and we are committed to handling your information responsibly.
PAYMENT METHODS
Afterpay
PAYPAL (Credit / Debit Cards)
Offline Payments